Tag Archives: media outreach

Top 10 Reasons Why Your PR Efforts Fail

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Does it seem like your PR efforts are wasting time and money? Do you repeatedly try and fail to get reporters’ attention? During my many years helping business, government and non-profit clients secure positive news coverage, I’ve felt the adreniline rush that comes with magnificent news coverage, and the agony and embarrassment that follows a media interview gone awry (scroll down to the graph that starts “Then another tollway spokesperson”). With those memories I present the Top Ten Reasons Why Your PR Efforts are Getting You Nowhere:

  1. You emphasized tactics over strategy so your PR campaign lacks clear business goals and objectives.
  2. You’re targeting the wrong media because you haven’t identified your key audiences.
  3. You’ve re-purposed an old media list and didn’t delete the reporters who lost their jobs when their papers folded.
  4. Your final press release required three complete rewrites because you didn’t create a content outline for your boss’s/client’s review.
  5. You e-blasted the release to reporters and editors and it was dumped in junk mailboxes, never to be viewed.
  6. You wrote a one-size-fits-all pitch letter that left reporters with two choices — trash your news now or trash your news later.
  7. You fumbled through a media interview because you didn’t bother thinking through the possible questions and answers beforehand.
  8. You wouldn’t practice for your on-camera interview and your family still jokes about how your eyes bugged whenever you talked.
  9. Your customers don’t know about your news coverage because you didn’t bother merchandising it or sharing it on social networks.
  10. Your messages are so confusing that even your mother can’t describe what you do.
Leave a comment if you have additional entries to my top 10 reasons for PR failure.
 Post happily written by Michelle Damico

 

 

 

 

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The Press Release is NOT Dead!

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Long Live the Press Release!

It’s a major weapon in your organization’s PR and media relations arsenal and don’t let anyone tell you otherwise. They are effective (especially when search-optimized for Google and Yahoo!) in helping customers find your business, and for arming reporters with information about your product or service. I have proof, and it comes courtesy of my PR and marketing clients.

Here’s a press release that prompted executives from consumer warehouse retailers to call my client. Imagine having high-value prospective customers CALL YOU? It happened to Green Delete, which helps firms safely and responsibly delete data from electronic devices. If I hadn’t written and distributed this press release to the journalists who cover recycling, data protection and asset management, these giant companies would never have learned about Green Delete and its expertise in on-site digital asset disposal.

Or check out the release I wrote for Lloyd Bachrach, an amazing, inspiring motivational speaker who also runs Premier Showcase, an annual entertainment event to help school administrators and volunteers see the talent before they book their school assemblies. This press release provided valuable, time-saving information that helps time-crunched reporters quickly get the information they need to not only decide on covering my client, but to write a factually correct story. Reporters are so stressed with multiple deadlines and demands, and a well-written press release helps them better do their jobs.  In fact, see the TV and print coverage that I secured for Lloyd who continually reminds me how those news reports helped grow his business and boost credibility among his business partners.

I have scores of other client news stories that appeared in major market media and started with a press release. Just go to my News section here and take a look. Or contact me to learn about why a compelling, helpful, well-written press release should be a key launching pad for your business’s PR efforts.

 

Great Tool to Follow Journ Tweeps

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Image by The Next Web via Flickr

If you are a news junkie and a Twitter fan, you will want to check out this directory of journalists on Twitter, listed by their media outlet. It comes from Muck Rack, which follows what journalists are reporting and talking about on social media. It also ranks the most active journalists on social media on the Muck Rack Leaderboard, which is a great way to follow trends and developing news.

Muck Rack is a fantastic source for anyone interested in news and communications. It was started in 2009 with about 150 journalists on Twitter and now lists thousands of reporters and editors who are active on Twitter, Facebook, Tumblr, Quora, Google+, LinkedIn and more. What’s best is that the list is actually fact-checked by a team of editors, so you know you’re getting great info.

If you want to get even closer to the action, subscribe to the Muck Rack Daily email to learn on a daily basis what journalists are saying. This is a great resource for anyone who is trying to promote their own business, or who is doing PR and Media Relations on a shoestring!  If you subscribe, let me know what you think.

 

 

 

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“How do I…?” The entrepreneur’s most common PR question

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“How do I use PR to…    

  • Get more customers?
  • Grow my business?
  • Stand out from the competition?
  • Inject new life into my online presence?

Almost every week, small business people and entrepreneurs ask me how can PR build your customer base and grow your business?

It doesn’t happen overnight, unless you’re one of those rare savvy jack-of-all-trades who hits the PR jackpot and has your product or service featured on The Today Show or on the Chicago Tribune front page in your first round of media outreach.

It starts with building relationships with the people who can help you spread word about your business.

Look at your local newspaper or radio station. What stories do you see about your industry? Who is the reporter, how can you contact them, what are his/her interests? Do you have any interests in common?

You can find out a lot about reporters by simply following what they write about. Many media outlets provide online profiles about their writers and editors. Often, they’re buried online under the “About Us” or “Contact Us” sections. For example, many major metro newspapers, such as the Chicago Tribune and the Daily Herald (serving the North and Northwest suburbs), have a very detailed list of their reporters, writers and editors.

These editorial directories can be a bit hard to find. For example, the Daily Herald lists their media contacts under the tab “Services & Info, which isn’t the most intuitive for searchers. Often, media outlets bury their “Contact Us” link at the bottom of their web page in very fine print. Take the time and patience to look for it.

If you’re looking for contacts on a magazine web site, often you’ll find an editor to reach by clicking on their “Advertising” tab and clicking on their “Media Kit” or “Editorial Calendar.”

Trying to reach TV reporters? You’ll often find their contact information online as well, although it seems TV stations make it the hardest to find that info. For example, this NBC5 Chicago contact site has minimal information. If you can’t find what you’re looking for, pick up the phone, call the station or outlet’s general number and ask to be connected to the Newsroom. Someone staffing the news desk will be able to direct you to the appropriate person. Don’t be surprised if you get a reporter’s voicemail.

Use the search tool available on nearly all media outlet web sites to see past stories. If their stories are archived (often for a fee), make a small investment to get copies of their most recent reports.

Consider ways to get their attention by sending them samples of your product, inviting them to visit your business, or sharing a new angle or bit of advice on something they’ve reported on. Better yet, send an email, complimenting their work and offering your expertise for a future story.  Invite them for coffee (most reporters don’t have time for lunch, but you should still extend the invitation.)  Don’t be discouraged if they say they’re too busy for an in-person meeting. They really are busy – their jobs have become more demanding. Besides reporting the news, media reps also are expected to post on social network profiles and/or provide additional content for media-owned blogs (or even their own personal blog).

Are you on Facebook or Twitter (either a personal or professional page)? It’s very likely that reporter is also on social media, so take the time to “Like” their page, follow what they do, and engage. Post items on their wall that are helpful. And I mean helpful - not bragging or advertisements. Show them that you can be a valuable resource.

Establishing media relationships is one way to open the door to possible coverage and demonstrate your expertise and credibility.

Next time we’ll talk about how you can use social networks to spread word of mouth and get your customers and their friends talking about you and providing untapped exposure.

In the meantime, I’d love to hear about your experiences working with reporters. What have you done to get their attention?

Was it fruitful? What could you have done better? Leave a comment and I promise to respond!

 Post happily written by Michelle Damico

 

 

 

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Phone calls DO matter for PR success

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Telephone

Image by plenty.r. via Flickr

Texting, posting, tweeting, liking, commenting, following, emailing. Key verbs for interacting with reporters? Yes, but what about CALLING? I still believe in the power of the phone call to get reporters’ attention. They generally discourage it and I respect that, but I rarely get a complaint when I do phone them. I also am respectful of their time and deadlines when I call.

A call, even if it’s a voicemail, can point them to your email amid the hundreds they get all day. It can entice them to check out your business or client web site, and it’s part of your brand awareness to a key audience.

In fact, today, I credit my calls in helping earn major placements for my client in:

And since the Tribune covered my client’s story, the Tribune-owned WGN-TV aired photos  during the evening news!

Without making my calls these stories may not have happened.  An email alone would have probably gotten lost in the deep dark inbox hole at the those outlets.
I always follow some important rules when phoning reporters:

  1. Ask first if they’re on deadline and say you’ll call them back if they are
  2. Know what they write about and be knowledgeable about why your pitch is news
  3. Believe in your client. It’s easier to cold call a reporter when your gut says you’ve got great news to spread.

What’s been your experiences phoning the media? Leave a comment or let me know if I can help.

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Sweet! Great PR results by simply following a blog

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Most business people I know are active on Facebook, Twitter and LinkedIn, but the majority don’t follow blogs or write their own. “There’s no value,” they say, especially since social media already is a time drain.

What if, by subscribing to just ONE blog, and interacting with that blogger you’d get a free ad seen by tens of thousands of Chicago Tribune readers?

It happened to me today and it’s the perfect example of why every business short on PR resources should follow at least one blog. Not just any blog, mind you, but blogs about topics that interest you (that’ll keep you coming back), and that are supported by a local newspaper. Most newspapers have bloggers. Many Chicago Tribune reporters are bloggers, and the Trib also owns the ChicagoNow network of community bloggers. I follow ChicagoNow bloggers Catherine Morgan and Judy Marcus.

Besides loving PR, I also love to eat, cook and create sweet things. So when I heard about Judy’s Sugar Buzz Chicago, I became an instant follower. I subscribe to her blog and receive emails about new blog items. I send her ideas all the time, and after mentioning that  my sister opened Jam ‘n Honey, a new breakfast restaurant  in Chicago’s trendy Lincoln Park, Judy wanted to learn more.

Yes, it was wonderful having Judy blog about the restaurant, which is only weeks old and already has lines of diners waiting for tables. But here’s the icing on my cake: The blog’s parent company — the Chicago Tribune — began sprinkling links to her blog within the online version of the paper. Here is a screen capture of my sister’s restaurant  posted adjacent to a local story that attracted tens of thousands of readers today.

The headlines lured readers to a news story and then drew them to valuable real estate about Jam ‘n Honey Restaurant. How long did that info remain on the news page? Maybe about eight hours today (the ChicagoNow promos interchange regularly online). But hey, eight hours of free PR hours is far better than zero hours of free PR!

By having fun and by staying in touch with people who write about my favorite things, this local restaurant received valuable exposure to thousands of readers!  PR doesn’t get any sweeter than this!

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How PR legwork turned a negative reporter into a booster

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Chicago Sun-Times

Chicago Sun-Times (Photo credit: Wikipedia)

There’s a great back story to the news coverage I secured this week in the Chicago Sun Times. When I pitched a story idea to columnist Neil Steinberg about the Half-Cap ceremonies held by the Chicago Public School to honor sophomores for making it half way to graduation, he said he was ‘shocked.’ Why honor sophomores for doing what is expected of them — finishing their first two years of school? He called the idea ludicrous and said he’d write a critical piece.

I kicked my self for reaching out to this journalist, but willingly followed through with my offer of an interview of my client, Lloyd Bachrach, the keynote speaker at Half-Cap ceremonies at Fenger and Robeson High Schools.

“Great,” I said to myself, “He wants to talk to my client, and bash him and the school system.” I expected Steinberg to excoriate the program as a waste of precious time and resources.

Steinberg said he’d understand if Lloyd backed out of the interview, but I didn’t recommend that to Lloyd. I offered the interview, I believed it was a great story, so I proceeded with planning Steinberg’s interview with my client.

I could only hope that he would be fair and temper his criticism. I considered the negative questions that might be asked and prepared Lloyd as best I could for Steinberg’s potential cynicism. While Lloyd wasn’t looking forward to the reporter’s call, he also worried about the outcome. He has a great relationship with Chicago Public Schools, and didn’t want to spoil that with a potentially negative story that his PR consultant had arranged.

For a week I checked the paper looking for the story, hoping that Steinberg would just abandon it. His column appeared while I was in London giving media training and social media workshops for a client. I was thrilled at the results! By giving Steinberg full access to the information about this program, we completely turned around his point of view. His negative preconceived notions turned into a positive, powerful story with a message.

I think it’s a wonderful PR case study about:

1. The value in sticking to your beliefs in a good story when a leading journalist criticizes it.

2. Why you must still agree to a client interview, despite the reporter’s negative reaction.

3. Giving access to all facts, sources and potential angles is important, especially when the reporter’s approach is critical.

4. Preparing your client for the worst allows for an interview that is devoid of emotion, civil and leads to a greater level of knowledge and undertstanding.

I couldn’t be more pleased over the results and all the hard work that went into helping Lloyd get a positive mention in this column and putting the public school half-cap ceremony in a positive light. What would you have done differently? Any other advice you’d like to share, or have you had a similar experience with a journalist? Leave me a comment, OK?

Post happily written by Michelle Damico 

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DIY PR? Sure, you can!

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Yes, you can be your own PR agent.

If you’re like many entrepreneurs launching a small business, a budget for PR is often last on the priority list. That’s unfortunate, because we’re all news providers these days, hungry for great news content for our own Facebook page, YouTube Channel, Twitter feed and other social media platforms. Having your story told through word-of-mouth marketing or in traditional media such as newspapers, radio, and TV is one of the most effective ways to attract new customers and build your business.

 

While it does require effort and learning, it’s possible to wear another hat and become your own PR rep. Like anything, you need to keep at it, even if you don’t see instant results.

I recently was interviewed about DIY PR for business people by Catherine Morgan, Transition and Entrepreneur Coach from Point A to Point B Transitions. Please take a listen and let me know if I can help you get started. Email me: michelle at michelledamico dot com!

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Scrap the Obituary, the Elevator Pitch is Alive and Well

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Elevator
Image via Wikipedia

That was the question that sparked my interest today, as I read my Inc.com Today’s Small Business Newsletter. It was a post by venture capital blogger Mark Peter Davis who claimed that the all-important elevator pitch, relied upon by business start ups seeking investment bankers’ money, is kaput. Here’s a link to his post.

Entrepreneurs, The Elevator Pitch is Dead

I am not in the VC funding business. I work with entrepreneurs and well-established business people who want to get their messages placed succinctly online and in the media. Before I write any copy, make one phone call or send one email about my clients, I work with them to polish their key messages, and yes, that includes helping them with an elevator pitch. So I had a strong opinion today when I left this comment on Davis’ blog post:

Mark, as someone who spends a lot of time helping clients improve their messaging, I disagree that the elevator pitch is dead. My guess is it’s still alive in the VC industry too. No matter what business you’re in, a business person needs a strong pitch that captures folks’ attention and that’s what an elevator pitch does. It’s also a conversation starter and a way to get a dialogue going by teasing someone to ask further questions.

Also, if you work with the media — bloggers and/or reporters/editors who write for traditional newspapers, magazines, tv or radio — you’ll always need an elevator pitch. The media especially (and the social media crowd as a whole, in my opinion) need that one strong sentence that captures the essence of what you do, how you serve your customers and why it’s important in the first place. In fact, I believe anyone looking for a job should also have an elevator pitch that summarizes their strengths and skills. The elevator pitch should answer questions and get a conversation going.

Something else to consider — this is the era of short attention spans. We’re all multi-tasking as we communicate, so crafting an attention-grabbing elevator pitch about your business or yourself is one of the best ways to get remembered.
What do you think? Do you use an elevator pitch in your daily working life? What would your business be without one? I’d love to hear your thoughts.

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Four Keys of Success in Reaching Reporters and Bloggers?

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This morning, I read a blog item from Chris Brogan about how to reach bloggers and it occured to me that most of his ideas for targeting bloggers also apply to traditional media people such as reporters and editors. So I thought it would be worthwhile to share.

These are my “Four Ps of Pitching” and I believe these rules apply, whether it’s a blogger, a newspaper reporter, a radio newscaster, a TV producer or an online columnist.
1.Persistence — it really pays. It’s easy to get frustrated and think a blogger lacks interest. Most of the time, he/she simply has too many things swirling in their universe. If you know that when you pitch a blogger, you’ll be a lot easier on yourself and keep your confidence up.
2.Patience — don’t expect instant gratification. I agree that you must build a relationship with the blogger. I’ve gotten a blogger interested in my tech client because we share similar loves of cooking and I’ve sent her recipes. We started a relationship.
3.Pushy — DON’T BE!!! If a blogger or reporter ever interviews my client, I practice the “never be pushy” rule. I don’t bother them about when their blog item or story will run. If I do want to follow up, it’s usually with a nugget that might be interesting to what they’re writing about.
4. Pressure — ANOTHER DON’T! In fact, when I make a phone pitch, I don’t even ask if they might write about something I sent them. I don’t believe in pressuring someone on the spot. Let your information sink in with them, and follow up with something that’s valuable to get a sense of their interest. Don’t seek a commitment for coverage. Bloggers and reporters work at their own pace and respond to demands of the news (or their editors).

OK. here’s a 5th item, but it’s an “R” — RESEARCH. Don’t waste your time pitching a blogger blind. I totally agree with Chris about the value of doing your homework and learning about these folks. They are people, People! They are not targets. Look at them that way, and you’ll be successful.

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