Image by plenty.r. via Flickr

Texting, posting, tweeting, liking, commenting, following, emailing. Key verbs for interacting with reporters? Yes, but what about CALLING? I still believe in the power of the phone call to get reporters’ attention. They generally discourage it and I respect that, but I rarely get a complaint when I do phone them. I also am respectful of their time and deadlines when I call.

A call, even if it’s a voicemail, can point them to your email amid the hundreds they get all day. It can entice them to check out your business or client web site, and it’s part of your brand awareness to a key audience.

In fact, today, I credit my calls in helping earn major placements for my client in:

• Chicago Tribune — a third page story in the front section of the paper
• Tribune Local — serving the local community online and in print
• Daily Herald — serving Chicago suburbs with versions in print, online and in video

And since the Tribune covered my client’s story, the Tribune-owned WGN-TV aired photos  during the evening news!

Without making my calls these stories may not have happened.  An email alone would have probably gotten lost in the deep dark inbox hole at the those outlets.
I always follow some important rules when phoning reporters:

1. Ask first if they’re on deadline and say you’ll call them back if they are
2. Know what they write about and be knowledgeable about why your pitch is news
3. Believe in your client. It’s easier to cold call a reporter when your gut says you’ve got great news to spread.

What’s been your experiences phoning the media? Leave a comment or let me know if I can help.

Yes, you can be your own PR agent.

If you’re like many entrepreneurs launching a small business, a budget for PR is often last on the priority list. That’s unfortunate, because we’re all news providers these days, hungry for great news content for our own Facebook page, YouTube Channel, Twitter feed and other social media platforms. Having your story told through word-of-mouth marketing or in traditional media such as newspapers, radio, and TV is one of the most effective ways to attract new customers and build your business.

While it does require effort and learning, it’s possible to wear another hat and become your own PR rep. Like anything, you need to keep at it, even if you don’t see instant results.

I recently was interviewed about DIY PR for business people by Catherine Morgan, Transition and Entrepreneur Coach from Point A to Point B Transitions. Please take a listen and let me know if I can help you get started. Email me: michelle at michelledamico dot com!

photo by Michelle Damico

The RFD Radio Network, a production of the Illinois Farm Bureau, has invited me to monthly appearances on their morning news program called Farm Week Today. I’ve been interviewed by hosts Julie Root and Alan Duran about the growth in the number of farmers hitching their tractors to social media. Each week we delve into a new topic related to social media.

In this excerpt, I discuss how social media lets  farmers begin conversations with their customers long before their crops sprout out of the ground.

Michelle on RFD Radio

Image by DFID - UK Department for International Development via Flickr

It’s the payoff for all your hard work—a news reporter has discovered your company’s fantastic new product or service. She wants to learn more about you. You’re torn between feelings of thrill and terror. Done right, mass media coverage can boost your credibility, increase awareness and lead to a spike in leads or sales. Done wrong, you may miss the chance to communicate the benefits of your product or service and fritter away your 15 minutes of fame.

Being questioned by a reporter is challenging for the inexperienced and unprepared. When I was a news reporter for WXRT and WBEZ in Chicago, I conducted hundreds of interviews every year for 15 years. I could easily discern the skilled interviewee from the newbie. For the skilled, the interview is a tango – a dance full of bold yet graceful moves, with accents on the appropriate twists and turns.  For the unskilled, an interview is like sitting through dental work without painkillers.

The key to mastering any interview is being in control and doing the advance work that inspires confidence. So park your jitters and skepticism at the door. This is the first in a series of tips on preparing for and controlling a media interview.

“Control” doesn’t mean manipulate. It means crafting a compelling message for your target audience and using the tactics and discipline needed to make sure the reporter understands and repeats that message in the story.

Just as the first step in the sales process is to understand the customer’s needs, the first step in the interview process is to know what the reporter needs and to whom he/she is communicating. Even before scheduling your interview, find out details so you understand what the reporter is looking for. Learn about their beat, media outlet and its audience.  As you coordinate scheduling, don’t hesitate to ask the following:

• What’s your story about?
• Do you have a specific angle in mind?
• Will you conduct the interview in person or by phone? (Many now will send questions via email, which is great because you have more time to think about your answers, and you have a written record if you’re misquoted.)
• Who else have you talked to?
• How did you hear about me/my company/product?
• What is your deadline?
• When will you run this story?

I advise clients not to ask to review or approve the story before it runs. Allowing a source to edit his/her own story is viewed as an attempt to control coverage. Reporters may follow up with you to check their facts. But no respectable media outlet would allow you to edit (or in their view, censor) a reporter’s work.

After getting answers to those questions, do some simple research to learn a little bit about the reporter. A Google search will reveal the latest stories written by that person, as well as their interests, beats, and tone of their writing. Often news organizations will provide a reporter’s bio in the “Contact” or “Staff” directory of the outlet’s web site.

If none is available, keep digging. With so many media people on Facebook, Twitter and other popular social networks, you’re likely to find helpful information about a reporter’s background, personality and approach to his interview subjects.

Next tip: Preparing for the interview.

Most people don’t put farming and social media in the same sentence, but farmers are jumping on the Facebook bandwagon, whether they’re agri-tourism destinations such as Stade’s Farm in Johnsburg, specialty farmers, organic farmers such as Sweet Home Organics in LaFox and artisan producers of cheese, jams or natural soaps, fibers and wool. You meet them at your local farmer’s markets, providing advice and guidance on how to prepare their locally grown produce. They establish customer relationships that unfortunately go on hiatus during the winter months. Using Facebook or Twitter is a natural way to keep the conversation going year-round, and to keep learning and building trust between the farmer and his\her customers. It’s also a great and timely way to spread word of mouth about their offerings and availability throughout the growing season

I’m presenting at a social media workshop — Planting Seeds for Business Growth – Tuesday, March 29^th and it’s sponsored by the McHenry County Economic Development Corporation and will be held at the McHenry County Farm Bureau (1102 McConnell Road, Woodstock, IL 60098).  If you patronize farms or farmers markets, please spread the word to any farmers you may know.  I have more details below. Thanks much. Michelle

Farmers and farm-based businesses will learn how they can deploy free social media tools to market their businesses, generate valuable word-of-mouth, attract new customers, strengthen current relationships, drive website traffic and support agri-tourism and the local economy. They’ll also learn about farms that already use Facebook, YouTube and other networks to connect with customers.

Social media evangelists Marla Pendergrast and Michelle Damico will make an informative and engaging presentation to demonstrate how using free social media tools can lead to real business results. Marla and Michelle have developed the highly successful digital properties for Twin Garden Farms and other local businesses. They will share their experiences and discuss which social media tools are right for you.
We will also discuss how interactive online communication, including Web sites, social media marketing, and video can help County farmers and farm businesses develop trade opportunities and open new markets.

Reserve tickets through the McHenry County Economic Development Corporation.

When customers and prospects visit your website, Facebook or other digital properties, do they see a memorable message about  your business and how it helps people or other businesses? In an elevator or at a cocktail party would someone understand your business value proposition in a minute or less?

If “NO” is the answer to both questions, you should consider creating or simplifying your business message or starting from scratch with a message framework.

It sounds easier than it is. Creating one short soundbite explaining what you do and why it matters to your target audience takes time, perspective and a willingness to dig beyond your mission statement and product/service description.

It also requires a kind of objectivity that’s difficult to practice when your business is your baby. The message development process can take hours, days or weeks, depending on your own and your customers’ experiences. My approach is to take it in baby steps; the first three are fact-finding steps.

• Know Your Audience — pinpoint their problem, and consider all the ways that problem keeps them worried or makes them lose sleep.
• List all the ways your product/service solves that problem. If you have a long list, put the top three in priority.
• Describe the most important features that you offer a customer and how those features specifically address that problem.

The final fourth step has more to do with your customer’s feelings or emotions. We all establish personal connections to a business. I choose a neighborhood printer versus going online for my letterhead and business cards because the manager of the Minute Man Press in my town makes me feel important. As a small business owner, that’s a good feeling and one that will keep me coming back.

So once you’ve done all your fact-finding in steps 1, 2 and 3, consider the emotional response from your client when you do business with him/her? Does he feel more secure? Trusting? Smart that he’s spending his money wisely? Protected because you’re watching out for her business?

Navigating this process requires your own review of how you’ve helped customers and the anecdotes they’ve shared about how you made a difference. It’s also best to conduct this messaging process with the help of a third party, someone who can be objective, who doesn’t live and breathe your business, and who can provide a different perspective of your business and your audience. The anecdotes you gather become the supporting points that bolster your message. These “proof points” also serve as conversation-extenders, since prospects want to hear about other customer experiences for a better understanding of how you’ll help them.

So let’s get a conversation started — What do you do?

You finally nailed it – a local TV reporter you’ve been calling and emailing for weeks wants to interview you for the business, community or social issue that you’ve been promoting. Excited, you call your friends to alert them about your upcoming TV news appearance. Now what?

That’s the question I posed to my friend Kathy, who was thrilled about her upcoming WGN-TV interview about her community’s opposition to a giant new sports complex.

Landing the big interview to generate awareness for her cause was a great reward for her media outreach efforts. She quickly recognized though that the prize – accurate reporting of her position – only comes with preparation.

Looking at a reporter, talking to into a microphone, searching for a profound  comment while a video camera rolls is not a skill most of us possess. As my colleague Neil Parker advises his clients “An interview is no time for original thought.” Your comments and how you present them should be prepared and practiced far in advance!

These tried and true steps will arm you with the confidence you’ll need to turn that interview into and all your PR efforts into positive coverage. These apply to practically any media interview, whether you’re speaking on behalf of a community group, business, government or nonprofit organization:

Agree on a spokesperson

For businesses, governments or nonprofits, that’s an easy one. It’s usually the top executive. But if you’re a community group with many volunteers at work, you’ll need to agree in advance on who’s doing the interview. The stark reality is that it should be one person (or two at most) who will do the interview. If there are two of you, agree in advance who will discuss which topics, so you don’t repeat your key messages.

Turn your messages into sound bites

Since the news report is likely limited to two or three minutes, expect that just one or two of your sound bites – typically 10 to 20 seconds long– will be aired. Before the interview, jot down your key messages and shorten them. Repeat and put your messages in your own words to increase your comfort level and boost confidence.

Remember — COMFORT + CONFIDENCE = POSITIVE COVERAGE

Anticipate questions

Be prepared with answers by knowing the questions. It’s likely that as a business exec, government leader or a community activist, you’ve been asked hundreds of questions. Identify which questions are most likely to be asked. Put your topic in context of other news or trends. For example, the sports complex proposed for Kathy’s community comes as other similar facilities are failing and may require government help – a tax increase – to stay afloat. So her answers should refer to the experiences of other towns stuck with a white elephant that will require a bail out.

Practice

Rehearsing your answers is AS important as framing them. Ask a colleague to lead a mock interview. That experience will be just as weird and surreal as the real video-recorded interview, so why not get the hang of it beforehand! Practice a few times, and if you have a video camera or digital recorder, use it! Watching or hearing yourself for the first time is hard for anybody, but you’ll learn a valuable lesson and will sharpen your performance after seeing yourself in action.

Relax

Yes, you can still have nervous energy – it’s natural and provides the adrenaline rush that leads to great performances. However, the way to channel that energy into a compelling interview is by being prepared, knowing what to expect and facing your questions with confidence.

We’re heading into the final stretch for the mid-term elections, with just four full days before voting day November 2nd. If you think  the media won’t latch on to your non-political story idea, change your way of thinking. I just pitched two Illinois reporters on a business story and asked if they’d be interested at this time and they both said YES.

A general assignment reporter for public radio said she might use my item for Tuesday, because typically radio stations have an election-day blackout on campaign mudslinging and candidate positioning. She needs non-campaign pieces for her hourly newscasts. Another newspaper business reporter says he’s always looking for business items he can localize and is also considering a client interview.

The message here, as with all media relations: Don’t enter a PR assignment with your own preconceived notions. If you don’t think reporters will be interested, ask them what they’re covering and what they’ll be needing, based on the calendar or everyday circumstances. Don’t think your business message will get drowned out just because we’re in the midst of fiercely contested political races. In fact, don’t think too hard about it at all…just call and talk!

Early birds catch the worms, and it helps to be thoughtful too. (photo: michelledamico.com)

My friend and mentor Barry Moltz posed a great question to his following of entrepreneurs, and I thought you might like to see the 36 helpful answers to: “What are you doing to make your business more profitable?”

That was the question that sparked my interest today, as I read my Inc.com Today’s Small Business Newsletter. It was a post by venture capital blogger Mark Peter Davis who claimed that the all-important elevator pitch, relied upon by business start ups seeking investment bankers’ money, is kaput. Here’s a link to his post.

Entrepreneurs, The Elevator Pitch is Dead

I am not in the VC funding business. I work with entrepreneurs and well-established business people who want to get their messages placed succinctly online and in the media. Before I write any copy, make one phone call or send one email about my clients, I work with them to polish their key messages, and yes, that includes helping them with an elevator pitch. So I had a strong opinion today when I left this comment on Davis’ blog post:

Mark, as someone who spends a lot of time helping clients improve their messaging, I disagree that the elevator pitch is dead. My guess is it’s still alive in the VC industry too. No matter what business you’re in, a business person needs a strong pitch that captures folks’ attention and that’s what an elevator pitch does. It’s also a conversation starter and a way to get a dialogue going by teasing someone to ask further questions.

Also, if you work with the media — bloggers and/or reporters/editors who write for traditional newspapers, magazines, tv or radio — you’ll always need an elevator pitch. The media especially (and the social media crowd as a whole, in my opinion) need that one strong sentence that captures the essence of what you do, how you serve your customers and why it’s important in the first place. In fact, I believe anyone looking for a job should also have an elevator pitch that summarizes their strengths and skills. The elevator pitch should answer questions and get a conversation going.

Something else to consider — this is the era of short attention spans. We’re all multi-tasking as we communicate, so crafting an attention-grabbing elevator pitch about your business or yourself is one of the best ways to get remembered.
What do you think? Do you use an elevator pitch in your daily working life? What would your business be without one? I’d love to hear your thoughts.